Delete your Cine GO account

This is an automatic translation provided for convenience. In case of any divergence, the original Portuguese (Brazil) version prevails: Português (Brasil).

Controller: MV Desenv. e Assessoria em Sistemas Ltda (trade name Beptus Tech), CNPJ 36.086.663/0001-18.

In the app

Open Cine GO and sign in to your account.
Tap Profile in the bottom bar.
Tap Delete Account and confirm.

The path is the same on Android and iOS. Deletion starts immediately, and your session is ended.

Without the app

If you no longer have the app installed, write to contato@cinego.com.br from the account's email, with the subject "Delete account". If you signed in with Apple and hid your email, provide the Apple relay address shown in your iPhone settings. We reply within 15 days.

What is deleted

Profile, photo and username.
Guests and their photos.
Friendships, ratings, watchlist and history.
AI sessions and recommendations, chat messages and feedback.
Devices and notifications.
Cine Score points.

What is kept, without identifying you

Subscription and payment records required by tax law.
Proof of the consents you gave.

Backups are deleted within 30 days.

PRO subscription

Deleting the account does not cancel the subscription. Cancel first in the store where you subscribed: on Google Play (Payments & subscriptions) or on the App Store (Settings → your name → Subscriptions).