Cine GO Support

This is an automatic translation provided for convenience. In case of any divergence, the original Portuguese (Brazil) version prevails: Português (Brasil).

Controller: MV Desenv. e Assessoria em Sistemas Ltda (trading name Beptus Tech), CNPJ 36.086.663/0001-18.

Contact us

Write to contato@cinego.com.br. To help us respond faster, tell us what happened and include your account email, your device (Android or iPhone/iPad) and the app version. We reply within 15 days.

PRO subscription

• Manage or cancel: in the app, open Profile → PRO Subscription → Manage subscription. You can also do it directly in the store: on Google Play (Payments & subscriptions → Subscriptions) or on iPhone/iPad (Settings → your name → Subscriptions).
• Restore your subscription: in PRO Subscription, tap Restore purchases, using the same store account you subscribed with.
• Refunds: are handled by the store where you subscribed, under its own rules.
• On both platforms: PRO applies to your Cine GO account on Android and iOS, but the subscription is managed only in the store where it was made. Subscribing in both stores results in two charges; in that case, cancel one of them.

Your account

• You sign in with your Google account (Android) or Apple account (iPhone and iPad).
• To delete your account and your data, see Delete account. Deleting the account does not cancel the subscription.

Privacy and terms

See the Privacy Policy and the Terms of Use.